999fa's Terms and Conditions —
Know Before You Play

01 General Terms & Conditions

999fa is an online gaming platform operated for players in Bangladesh. By accessing or using this platform, you agree to all of the terms and conditions listed below. 999fa reserves the right to update these terms at any time. Continued use of the platform after any changes constitutes acceptance of the revised terms.

While these terms and conditions are published in Bengali, international gaming laws and licensing authority regulations also apply. In the event of any conflict, international licensing regulations will take precedence.

• 999fa's terms and conditions are subject to change from time to time.
• Any changes will be published on the website and may also be communicated to your registered email.
• These terms and conditions are available in both English and Bengali; in the event of any conflict, the English version shall prevail.

02 Account Registration & Eligibility

Applicants must be at least 18 years old to register an account with 999fa. All information provided during registration must be truthful, accurate, and complete. Providing false information will result in account termination and potential forfeiture of any balance.

Each person may only open one account. Any attempt to create multiple accounts using the same name, address, phone number, or payment method will result in all associated accounts being closed. Under 999fa's rules, if members of the same household use separate accounts from the same device or network, they must notify our support team.

• You must register using your correct name, mobile number, and date of birth.
• Identity verification via national ID or passport is mandatory before making a withdrawal.
• Any changes to account details must be made with the assistance of the support team.
• Transferring or selling your account is strictly prohibited.

03 Deposit & Withdrawal Policy

The minimum deposit at 999fa is BDT 500, while the maximum depends on your account tier and chosen payment method. Deposits via Mobile Banking, Nagad, and Rocket are generally processed instantly. If a deposit fails, the funds will be returned within 24 hours.

The minimum withdrawal amount is BDT 1,000. KYC (identity verification) must be completed before any withdrawal can be processed. Once verified, withdrawals are typically processed within 5–15 minutes. VIP members benefit from faster processing times.

• Withdrawals can only be made to the same payment method used for the deposit.
• 999fa reserves the right to request additional verification for any suspicious transactions.
• Information may be requested as part of anti-money laundering checks.
• Winnings from bonuses must meet the wagering requirements before a withdrawal can be made.
• If an incorrect amount is credited due to a technical error, 999fa reserves the right to correct it.

04 Bonus & Promotion Terms

999fa regularly offers a range of bonuses and promotions — including welcome bonuses, deposit match bonuses, free spins, cashback, and special occasion offers. Each bonus has its own wagering requirements and validity period, clearly stated on the bonus page.

999fa reserves the right to cancel accounts and forfeit bonuses if bonus abuse or multi-account bonus claiming is detected. Requesting a withdrawal before meeting the bonus wagering requirements may result in the bonus being voided.

• The wagering requirement for the welcome bonus is typically 15–30x.
• Winnings from free spins must meet the specified wagering requirements before being credited to your cash balance.
• Bonuses that reach their expiry date will be automatically cancelled.
• Each promotion may only be participated in once.
• 999fa reserves the right to modify or cancel any promotion at any time.

05 Gaming Rules

All games on 999fa are powered by RNG (Random Number Generator) technology, which is regularly audited by independent third parties. Every spin or bet is completely fair and independent of previous outcomes. RTP (Return to Player) information for each game is available on the game page.

If a technical error disrupts a Live Casino game, the affected round will be voided and the wager refunded. For Sports Betting, if an event is cancelled, the stake for that bet will be returned.

• 999fa is not liable for any disconnection or loss of internet connection during gameplay.
• The maximum bet limit for any game is listed on the game's page.
• Progressive jackpot payouts may be issued in instalments.
• Exploiting any bugs or glitches to obtain abnormal winnings is prohibited.

06 Prohibited Activities

Certain activities are strictly prohibited on 999fa. Violations will result in immediate account termination and forfeiture of balance. In serious cases, legal action may also be taken.

• Opening or operating multiple accounts.
• Registering with false information or using another person's identity.
• Abusing or manipulating the bonus system.
• Attempting to hack or gain unauthorized access to the game software.
• Money laundering or use of funds from illegal sources.
• Threatening or harassing other players.
• Using any automated bots or scripts to play games.

07 Account Closure & Suspension Policy

999fa may temporarily suspend any account for investigation purposes. If a violation is confirmed, the account will be permanently closed. In such cases, any legitimate balance will be refunded, but winnings derived from bonuses may be forfeited.

Players may also request account closure at any time. A self-exclusion option is available as part of our responsible gaming commitment.

• Account closure requests must be submitted through the support chat.
• Once self-exclusion is activated, your account cannot be reopened before the specified period ends.
• Any valid balance in a closed account will be returned to the registered payment method.

08 Privacy & Data Protection

999fa is committed to protecting your personal information. We use 256-bit SSL encryption, and your data is never sold to third parties. Information is used solely for service delivery, identity verification, and compliance with legal obligations.

For more details, visit our Privacy Policy Read the page.

• KYC information is stored securely and used solely for verification purposes.
• You can opt out of marketing communications at any time.
• 999fa is required to provide information to authorities when legally obligated to do so.

09 Responsible Gaming Policy

999fa is committed to responsible gaming. Gaming is a form of entertainment, not a guaranteed source of income. If you feel gaming is having a negative impact on your life, please contact our support team right away.

999fa offers deposit limits, time limits, and self-exclusion tools. For more details, visit our Responsible Gaming View the page.

• Opening an account is strictly prohibited for anyone under the age of 18.
• Daily, weekly, and monthly deposit limits can be set.
• Activating self-exclusion will lock your account for a specified period.
• Specialist support information is available for problem gamblers.

10 Dispute Resolution Process

For any complaints or disputes, please contact our 24/7 support team first. The support team will generally aim to resolve your issue within 2–24 hours. If the matter cannot be resolved through support, a formal complaint process may be initiated.

• Use live chat or email to submit a complaint.
• Please attach any relevant information and screenshots along with your complaint.
• The maximum timeframe for a formal complaint is 14 business days.
• You may appeal 999fa's final decision to the relevant licensing authority.

11 Terms Update Policy

999fa reserves the right to partially or fully amend these terms and conditions at any time. For significant changes, notice will be provided via registered email or an on-platform announcement. Continued use of the platform after any changes constitutes acceptance of the updated terms.

• The date of any changes to the terms will be noted at the top of the page.
• For major changes, a minimum of 7 days' notice will be given before the changes take effect.
• If you do not agree to the updated terms, you have the right to close your account.

12 Contact & Support

If you have any questions about these terms and conditions or need help understanding any section, please reach out to our 24/7 support team. We're always here to help.

• Live Chat: 24/7 Bangla support available
• Email: [email protected]
• Average response time: 2 minutes (live chat), 24 hours (email)